Want to keep any student information before deleting their account?

Make sure you download everything you need before deleting the student’s account. When you invite a student who was previously deleted, it’s like giving them a fresh start! All information related to that student has been completely removed along with their account.

You can save key data before deleting a student. Here’s how:

1. To keep metrics & progress:

• Download the student’s progress report in Excel before deleting the account. You can do this:

  • From the Students tab on the Users page, select the student’s name and click “Download Report”.

  • Or, from the Metrics by Student tab on the Dashboard page, select the student’s name and click “Download Report”.

2. To keep deliverables:

• Download the deliverables report and any uploaded files before deleting the account. Here’s how:

  • Go to the Dashboard page, click on Metrics by Student, then select the student’s name.

  • Click “View Deliverables” and then “Download Deliverables Report”.

  • In the Excel file, you’ll see a list of all written deliverables (text format) and links to download any uploaded files.

3. To keep certificates:

• Download the certificates zip file or any individual certificates before deleting the account. Here’s how:

  • Go to the Dashboard page, click on Metrics by Student, then select the student’s name.

  • Click “View Deliverables / Certificates” and then and then go to the Certificates tab.

  • Select any/all certificates you want to download and click on “Download Certificates”.

  • In the downloaded file, you’ll see all selected certificates.