Want to keep any student information before deleting their account?
Make sure you download everything you need before deleting the student’s account. When you invite a student who was previously deleted, it’s like giving them a fresh start! All information related to that student has been completely removed along with their account.
You can save key data before deleting a student. Here’s how:
1. To keep metrics & progress:
Download the student’s progress report in Excel before deleting the account. You can do this:
From the Students tab on the Users page, select the student’s name and click “Download Report”.
Or, from the Metrics by Student tab on the Dashboard page, select the student’s name and click “Download Report”.
2. To keep deliverables:
Download the deliverables report and any uploaded files before deleting the account. Here’s how:
Go to the Dashboard page, click on Metrics by Student, then select the student’s name.
Click “View Deliverables” and then “Download Deliverables Report”.
In the Excel file, you’ll see a list of all written deliverables (text format) and links to download any uploaded files.
3. To keep certificates:
Download the certificates zip file or any individual certificates before deleting the account. Here’s how:
Go to the Dashboard page, click on Metrics by Student, then select the student’s name.
Click “View Deliverables / Certificates” and then and then go to the Certificates tab.
Select any/all certificates you want to download and click on “Download Certificates”.
In the downloaded file, you’ll see all selected certificates.
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